ax999's Privacy Policy
Your personal information matters deeply to us. This page clearly explains what data ax999 collects, how it is stored, and what your rights are.
Introduction & Scope
ax999 places the highest priority on the privacy of its users. This privacy policy ("Policy") describes what information we collect when you use ax999's website (ax999.bar) and related services, how that information is used, stored, and protected, and what your rights and choices are.
This policy applies to all registered members, visitors, and users of ax999's services. Continuing to use our platform means you agree to the terms of this policy. If you disagree with any part of this policy, please stop using our services.
ax999's services are intended only for users aged 21 and above. We do not knowingly collect personal information from minors.
What Information We Collect
ax999 collects certain information to operate its services. This information comes from two main sources — information you provide and information collected automatically.
2.1 Information You Provide
During account registration and management, you provide the following information:
- Full name and date of birth
- Mobile number and email address
- Payment details — bKash, Nagad, Rocket account numbers
- Documents required for identity verification (if applicable)
- Your messages and questions when contacting customer support
2.2 Automatically Collected Information
When you visit the ax999 website or use our services, our systems automatically collect certain technical information:
- IP address and device identification details
- Browser type, version, and operating system
- Page visit data, timestamps, and session data
- Referral source and time spent on the site
- Information collected through cookies and similar tracking technologies
2.3 Transaction & Gaming Information
To operate our services properly, we also collect:
- Deposit and withdrawal history and amounts
- Game play history and betting information
- Information on the use of bonuses and promotional offers
- Records of VIP level and rewards-related activity
Purpose of Using Information
ax999 uses collected information only for legitimate and specific purposes. We never use your information unnecessarily or without your consent.
3.1 Service Delivery & Operations
Information is used to create, manage, and secure your account; to verify your identity; to process financial transactions — deposits and withdrawals; and to personalise your gaming experience.
3.2 Customer Support & Communications
Your contact information is used to answer your questions and resolve issues through ax999's 24/7 live chat and email support ([email protected]). It is also used to send important service notices, policy updates, or transaction-related information.
3.3 Security & Fraud Prevention
Collected information is analysed to ensure account security, prevent fraud, money laundering, and other unlawful activity, and to maintain responsible gaming guidelines.
3.4 Service Improvement
ax999 continuously works to improve its platform. By analysing user behaviour and preferences, we ensure a better gaming experience, faster transaction processing, and improved customer support.
Cookies & Tracking Technologies
Cookies are small text files stored on your device. ax999 uses the following types of cookies:
Essential Cookies
These cookies are essential for the basic functionality of the website. They are used to maintain login status, ensure security, and process payments. Disabling these cookies may prevent the site from working properly.
Functionality Cookies
These cookies help remember your preferences and settings. This includes language preferences, interface customisation, and information about recent gaming activity.
Analytics Cookies
These cookies are used to collect anonymous information about how our platform is used. This helps us improve the quality of our services and the user experience.
Cookie Controls
You can control or delete cookies through your browser settings. Keep in mind that disabling certain cookies may limit specific features of the site.
Information Sharing & Disclosure
ax999 does not sell your personal information to third parties. However, in certain circumstances your information may be shared with trusted partners:
5.1 Service Partners
Payment processors (bKash, Nagad, Rocket), technology infrastructure providers, and cybersecurity service providers may access limited information to carry out their specific responsibilities. All such partners are contractually bound to uphold ax999's privacy standards.
5.2 Legal Obligations
Where disclosure is legally required to comply with a court order, government investigation, or legal obligation, ax999 follows applicable regulations. Even in such cases, only the minimum necessary information is disclosed.
5.3 Business Transfers
In the event of a business merger, acquisition, or asset transfer, user information may form part of the transferred assets. ax999 will endeavour to notify users appropriately before any such change.
5.4 With Your Consent
For any purpose beyond those described above, ax999 will obtain your explicit consent before sharing your information.
Data Security Measures
ax999 uses industry-standard security technologies and practices to keep your information safe. Our security framework is as follows:
Even so, no transmission of information over the internet or electronic storage is 100% secure. ax999 takes the strongest protective measures possible, but absolute security cannot be guaranteed. Keeping your account password confidential and logging out on unused devices is your own responsibility.
Data Retention
ax999 retains your personal information for as long as necessary to provide its services. Specifically:
- Active account data: All information is retained for as long as the account remains active.
- Closed account data: Even after an account is closed, certain information may be retained for as long as necessary to meet legal obligations, resolve disputes, or prevent fraud.
- Financial transaction records: Financial transaction data is retained for a defined period as required by law.
- Anonymous data: Anonymous analytics data that cannot be used to identify individuals may be retained indefinitely.
Information that no longer needs to be retained beyond the required period is securely deleted or anonymised by ax999.
Your Rights
As a user of ax999's services, you have several important rights regarding your own information:
Right to Access
You may request to view what information we hold about you. ax999 will inform you within a reasonable timeframe.
Right to Correction
If any information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
Right to Deletion
In certain circumstances you may request that your personal information be deleted, though this may not be possible where legal obligations apply.
Right to Restrict Processing
In certain cases you may request that the processing of your information be temporarily restricted. This generally applies during an investigation or dispute resolution.
To exercise any of the above rights, contact us at [email protected]. We will review your request and respond within a reasonable timeframe.
Protection of Minors
ax999's services are for users aged 21 and above only. We do not intentionally collect personal information from any minor. We take age verification steps during account registration.
If you believe a minor has provided information on our platform, please notify us immediately at [email protected]. We will take appropriate steps to remove that information from our records.
Third-Party Services
The ax999 website may have connections to third-party service providers, particularly for payment processing and gaming software. These third parties have their own privacy policies and their data collection and use is governed entirely by their own policies. ax999 is not responsible for the privacy practices of third parties.
Pragmatic Play, Spribe, JILI, and other game providers operate their own technical infrastructure and follow their own data policies.
Changes to the Policy
ax999 reserves the right to update this privacy policy as needed. For significant changes, we will:
- publish the updated policy on this page;
- note the date of the most recent change at the top of the policy;
- where necessary, notify registered users by email.
Continuing to use our services after an updated policy is published means you agree to the new policy. We therefore recommend checking this page regularly.
Contact & Complaints
For any questions, concerns, or complaints regarding this privacy policy, please contact the ax999 support team:
After receiving your complaint, the ax999 team will review it with due care and inform you of the relevant steps taken.
For more details, visit our FAQ page or go to the About Us page.